Frequently Asked Questions
PRODUCT
Are your products latex-free?
Yes. All of Acacia's I.V. infusion administration products are latex-free.
Are your products non-DEHP?
Yes. Acacia's I.V. administration products provide a safe, non-DEHP means of administering I.V. solutions.
Do your products have an expiration date?
No, our products do not have an expiration date.
ORDERING
Can we buy direct or do we need to go through a Distributor?
Acacia sells direct and through specialty distributors depending on your location. Please call us at 800.486.6677 to determine if you can order directly from us.
How do I place an order?
Local accounts can order with us directly by the following methods:
Phone: 800.486.6677
Fax: 800.299.4849
Email: orders@acaciainc.com
EDI: Please email info@acaciainc.com for instructions.
Outside of the local area, we sell through our specialty distributors. If you are unsure if you are a local account or would like contact information for the distributor in your area, please call us at 800.486.6677.
Is there a minimum order?
No, our standard catalog numbers do not require a minimum box order. If you need a Build-to-Order (BTO) product, there is a minimum order requirement of 500 units.
Can I order a Build-to-Order (BTO) product?
Yes. In addition to a wide range of standard products, we also give you the option to build an administration set to meet your exact specifications. In fact, we have helped many clinicians solve difficult infusion problems.
Are you a preferred provider through any GPOs?
Yes, we have several contracts with large national GPOs and smaller regional GPOs.
Can I order sterile samples?
Yes, you can order up to 5 sterile samples of one catalog number. Box quantities of samples will be given at a discounted rate.
REGULATORY or GENERAL COMPANY
What certifications does your company have?
Acacia is licensed by the Federal Food and Drug Administration and the State of California Department of Health and Human Services. Acacia is also ISO 13485:2003, Canadian CMDCAS, and European CE Certified.
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